Get Status

1. Overview

This screen allows users to query the provisioning outcomes of one or multiple CPE devices. After any operation (single, batch, replace, or deactivate), the system returns key details such as the Batch ID (BID), CPE identifier (Serial or MAC), final operation code, a human-readable description, and timestamp. Use this tab to search and filter by these values to retrieve the latest provisioning status information.

2. Functionality and usage

2.1. Search

“Get Status” tab allows searching by the following criteria:

  • By BID (Batch ID) – All CPEs included in the specified batch.

  • By Operation Code – All CPEs that completed with a specific final operation code.

  • By CPE Serial Number – A specific device SN.

  • By CPE MAC Address – A specific device MAC.

Combined searches:

  • BID + Serial – Returns the status for the device with the given SN in the specified batch.

  • BID + Operation Code – Returns all devices in the specified batch that completed with the given operation code.

  • BID + MAC – Returns the status for the device with the given MAC in the specified batch.

  • Operation Code + SN – Returns the status for the device with the given SN across all batches filtered by operation code.

  • Operation Code + MAC – Returns the status for the device with the given MAC across all batches filtered by operation code.

2.2. Statuses

These final status codes mean success:

Code Result

246

Online CPE provisioning complete

247

Offline provisioning data ready. The data waits for the CPE to connect.

248

Only customer relationship management (CRM) parameters sent and set on the CPE

314

Provisioning complete with reprovision flag 2

261

CPE not registered with the ACS yet. The data waits for the CPE. The request used a MAC address.

196

CPE not registered with the ACS yet. The data waits for the CPE. The request used a serial number (SN).

424

Replace CPE complete. The portal restored the source CPE to default.

420

Replace CPE complete. The source CPE was offline.

429

Replace CPE complete. The ACS does not have the source CPE. The request used a MAC address.

430

Replace CPE complete. The ACS does not have the source CPE. The request used an SN.

522

Deactivate Service complete. The CPE was online.

523

Deactivate Service complete. The CPE was offline. The data waits for the CPE.

513

Deactivate Service complete. The ACS does not have the CPE yet. The request used a MAC address.

514

Deactivate Service complete. The ACS does not have the CPE yet. The request used an SN.

1460

ACS device event processed. The provision database has no data for the CPE.

Any other final code means an error.

For every code and its flow step, see Status Codes Reference.