Troubleshooting
This page covers common issues seen when using the portals. For deployment and container issues, see the troubleshooting section in Installation & Deployment.
The portal does not load
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Confirm the portal URL is correct for your environment (
http://<host>:8880/support-portal/or…/management-portal/). -
Confirm the portals container is running and healthy (ask your administrator).
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A blank page with errors in the browser console usually means the deployed build and the served path do not match — that is an administrator’s issue, not yours.
The portal loads but shows connection errors
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All data operations are proxied by the portal to the UI Backend. If the backend is unreachable, the portal loads but every screen fails, typically with a
502or504. -
Report the failing screen and the time to your administrator; the deployment troubleshooting in Installation & Deployment covers the fix.
Login problems
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If you are redirected back to login repeatedly, your session may have expired — sign in again.
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If login fails with invalid credentials, re-check your username and password; after repeated failures your account may be temporarily locked — contact an administrator.
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If you land on the change-password screen, the platform requires a new password before you can continue.
Missing features or actions
If an action or a whole menu entry you expect is not visible, your user group most likely does not include it — the portals hide what is not permitted instead of disabling it. Portal permissions are applied by the backend, so contact an administrator to review your access.