Deactivate Service
1. Overview
This screen provides a guided interface to deactivate services on a CPE device. Operators can search for a device, review its associated provisioning parameters related to active services, select one or more services to remove, and submit a deactivation request. Each deactivation operation is tracked by a Batch ID for status monitoring.
2. Functionality and usage
2.1. Search
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Select CPE ID type – Choose Serial or MAC. Note that “MAC” refers to the MAC address on the CPE’s active WAN connection (not the LAN interface).
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Enter CPE ID – Provide the serial number or MAC address.
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Note: Additional parameters may be used for search execution: Product class and Manufacturer OUI. When these values match entries in the system configuration files (see section Friendly TR69 Provision Portal Configuration), only relevant data is displayed; otherwise, default provisioning data is shown.
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Search – Click the Search button. If provisioning data exists in the database, fields are auto-populated; if not, the screen displays default values for the device.
2.2. Provisioning Parameters
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Service checkbox – Defines which service(s) will be deactivated upon submission.
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Predefined values – Displayed based on default settings in params.xml or existing entries in the provisioning database.
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Read‑only fields – Parameter values are non-editable and reflect current configuration for the selected services.