Troubleshooting

This page covers common issues seen when using the portal. For deployment and container issues, see the troubleshooting section in Installation & Deployment.

The portal does not load

Confirm the portal URL is correct for your environment (http://<HOST>:8880/provision-portal/).
Confirm the UI container is running and healthy (ask your administrator).

The portal loads but shows connection errors

The UI reaches the backend through the /prov-api/ proxy. If the backend is unreachable, the portal loads but data operations fail and show error toasts.
This usually means FT_PROV_API_URL does not point at a running backend. See the deployment troubleshooting in Installation & Deployment.

Login problems

If you are redirected back to login repeatedly, your session may have expired — sign in again.
If login fails with invalid credentials, re-check your username and password.

Missing pages or actions

If a page or action you expect is not visible:

your permission may not include it (for example, User Management is administrators only), or
a server-side feature flag may hide it (for example, Deactivate Service).

Contact an administrator to review your access.

Getting support

Before contacting support, note:

which page and URL you were using,
what you were trying to do and what happened,
any error message shown in the UI or the browser DevTools console.